At Sunlite Systems Pvt. Ltd., customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund & Return Policy carefully to understand the terms and conditions for returning or exchanging products.
1. Eligibility for Returns
- The item must be returned within 7 days of delivery.
- The product must be unused, in its original condition, and in the original packaging.
- All accessories, manuals, and warranty cards (if applicable) must be included.
- A valid proof of purchase (invoice or order confirmation) is required.
2. Non-Returnable Items
- Software, licenses, or digital products
- Products damaged due to misuse, negligence, or improper installation
- Items marked as “Final Sale” or “Non-returnable”
- Opened printer cartridges, cables, or consumables (unless defective)
3. Refund Process
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7–10 business days.
- Refunds are issued via the original payment method.
- Shipping charges (if any) are non-refundable, unless the return is due to our error or a defective product.
4. Return Shipping
- Customers are responsible for return shipping costs unless the product was received damaged or incorrect.
- We recommend using a trackable shipping service for your return.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our support team.
6. How to Initiate a Return
Please provide your order number, the reason for return, and supporting photos if applicable.
📧 Email: sales@sunlitesystems.com
📞 Phone: +91 9311170950
7. Contact Us
If you have any questions regarding this policy, feel free to reach out to our support team. We are happy to assist you.