Refund & Return Policy

At Sunlite Systems Pvt. Ltd., customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund & Return Policy carefully to understand the terms and conditions for returning or exchanging products.

1. Eligibility for Returns

• The item must be returned within 7 days of delivery.
• The product must be unused, in its original condition, and in the original packaging.
• All accessories, manuals, and warranty cards (if applicable) must be included.
• A valid proof of purchase (invoice or order confirmation) is required.

2. Non-Returnable Items

• Software, licenses, or digital products
• Products damaged due to misuse, negligence, or improper installation
• Items marked as “Final Sale” or “Non-returnable”
• Opened printer cartridges, cables, or consumables (unless defective)

3. Refund Process

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7–10 business days.
• Refunds are issued via the original payment method.
• Shipping charges (if any) are non-refundable, unless the return is due to our error or a defective product.

4. Return Shipping

• Customers are responsible for return shipping costs unless the product was received damaged or incorrect.
• We recommend using a trackable shipping service for your return.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our support team.

6. How to Initiate a Return

7. Contact Us

If you have any questions regarding this policy, feel free to reach out to our support team. We are happy to assist you.