Shipping policy

📦 Shipping Policy

Thank you for shopping with Sunlite Systems Pvt. Ltd . We are committed to providing you with a reliable and timely shipping experience. Please review our shipping policy below.

1. 📍 Shipping Coverage

We currently ship to:

  • Domestic (Within India)

  • Selected international locations (Check during checkout)

If your location is not available during checkout, please contact our support team.

2. 🚚 Shipping Methods & Delivery Times

We offer several shipping options depending on your location and the size/value of the items ordered.

Shipping Method Estimated Delivery Time Availability
Standard Shipping 3–7 business days Domestic
Express Shipping 1–3 business days Domestic
International Shipping 7–14 business days Selected countries
Same-Day/Next-Day* Available in select areas For eligible products

* Same-Day/Next-Day delivery is only available for orders placed before [cut-off time, e.g., 12 PM local time].

3. 🕒 Order Processing Time

  • All orders are processed within 1–2 business days.

  • Orders are not shipped or delivered on weekends or holidays.

  • You will receive a confirmation email with tracking information once your order has shipped.

4. 🧾 Shipping Fees

Shipping fees are calculated based on:

  • Weight and dimensions of the items

  • Shipping method selected

  • Delivery location

Free Shipping: We offer free standard shipping on orders over 50 within India.

5. 📦 Shipment Tracking

Once your order ships, you will receive an email with your tracking number and link. You can also track your order under My Orders on your account page.

6. 🔁 Split Shipments

If your order contains multiple items, they may be shipped separately depending on availability or warehouse location. You will be notified if your order is split into multiple shipments.

7. 📬 Address Accuracy

Please ensure all shipping details are correct before completing your order. We are not responsible for:

  • Delays due to incorrect or incomplete addresses

  • Lost or stolen packages after confirmed delivery

If you need to update your shipping address after placing an order, contact us immediately.

8. ❗ Delays & Exceptions

Delivery times are estimates and may vary due to:

  • High demand (holidays, sales)

  • Carrier delays

  • Customs processing (for international orders)

We will do our best to notify you of any significant delays.

9. 📦 Damaged or Lost Packages

If your package is lost or arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide your order number and any supporting photos

We will work with the shipping carrier to resolve the issue.

10. 📞 Contact Us

If you have any questions about your order or shipping, feel free to reach out:

Sunlite Systems Pvt. Ltd.  reserves the right to modify this shipping policy at any time without prior notice. Please check this page regularly for any updates.

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