Refund & Return Policy

At Sunlite Systems Pvt. Ltd., customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund & Return Policy carefully to understand the terms and conditions for returning or exchanging products.

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1. Eligibility for Returns

We accept returns under the following conditions:

• • • The item must be returned within 7 days of delivery.

    • The product must be unused, in its original condition, and in the original packaging.

    • All accessories, manuals, and warranty cards (if applicable) must be included.

    • A valid proof of purchase (invoice or order confirmation) is required.

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2. Non-Returnable Items

The following items are not eligible for return or refund:

• • • Software, licenses, or digital products

    • Products damaged due to misuse, negligence, or improper installation

    • Items marked as “Final Sale” or “Non-returnable”

    • Opened printer cartridges, cables, or consumables (unless defective)

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3. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• • • If approved, your refund will be processed within 7–10 business days.

    • Refunds are issued via the original payment method.

    • Shipping charges (if any) are non-refundable, unless the return is due to our error or a defective product.

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4. Return Shipping

• • • Customers are responsible for return shipping costs unless the product was received damaged or incorrect.

    • We recommend using a trackable shipping service for your return.

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5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our support team.

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6. How to Initiate a Return

To request a return, please contact our customer service at:

📧 Email: sales@sunlitesystems.com
📞 Phone: +91 9311170950

Please provide your order number, the reason for return, and supporting photos if applicable.

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7. Contact Us

If you have any questions regarding this policy, feel free to reach out to our support team. We are happy to assist you.